How Noodle AI Empowers Your Clients

The Modern Law Firm series delves into how AI can streamline your law firm — whether it’s by saving you time and money, eliminating mistakes and redundancies or making your workflow more efficient. 

As you work on a legal case, your clients are an important part of the process. But if you work to make progress without your clients’ input, you are doing a disservice to them and yourself.  Empowering clients can change the way you operate as a lawyer.

Here’s why you want to empower clients and how Noodle helps you accomplish this goal.

What It Means to Empower Your Client

As a lawyer, empowering your clients means ensuring they are aware of everything that is happening with their case. While they may not be able to able to describe the inner workings of the legal system, they should understand how their case is progressing, what challenges they might face and what role they will play in resolving the case.

Lawyers should not work siloed from their clients because it means they are leaving out the person who is an expert in their own lives. This means lawyers might also move in a direction with which their clients may take issue. 

Why You Should Empower Clients

While you are working on a case, it is your client who will feel the effects of the outcome. This makes it necessary to include them and educate them as you work together. Here are a few reasons you should empower your clients:

Fosters Better Lawyer-client Relationships

Giving your clients more information helps strengthen your lawyer-client relationship. Honesty and transparency make you a more trustworthy lawyer. This is particularly important if you’re working on more sensitive cases. 

For example, an immigration lawyer might have to ask their clients questions about traumatic events. If you establish trust, your clients will be more likely to open up to you, offering details that can help you better serve them. 

Helps Clients Make Better Decisions

Your clients should have the ability to make decisions on how you handle their cases. However, they cannot make those decisions if they do not have enough information. 

Makes Them Active Participants

You’ll have a much easier time completing your work if your client cooperates and provides the information you need. By empowering them, you can make them more responsive and available when you need them. This can change how quickly you move through a case.

How Noodle AI Empowers Clients

While providing your clients with updates and helping them feel in control of their cases is time-consuming, it is worth the time you invest. And if you use an AI tool, like Noodle, it’s a cinch to include it as part of your workflow.

Noodle AI empowers clients in the following ways:

Encourage Them to Kick Off Their Cases

With Noodle, clients can initiate their cases—this means it happens when they are ready and they don’t have to wait around for you. Let’s say you have a client who doesn’t have much time to spare during the week. They can kick off their cases on a Saturday while your office is likely not open. This shows your clients you can work around their schedules—instead of the other way around.

Receive Constant Updates

Noodle sends clients updates anytime something new happens in their case. This means they can keep tabs on everything and you don’t have to remember to send follow-ups. 

Know What Tasks to Complete

Your clients have a dashboard where they can see their tasks clearly outlined—whether that’s to upload supporting documents or fill out a form. As long as they see the item in their dashboard, they know they haven’t completed it. They don’t need to keep their own to-do list or wonder if they are missing anything. Noodle helps them stay organized.

Make Appointments

They can use the portal to book appointments with you. Since Noodle’s calendar feature provides times when you are available, they don’t need to reach out to try to find a time that works for the two of you. It’s automatic and easy.

Work on the Go 

Clients can use Noodle’s mobile features and work on the go. This gives them even more flexibility to work on their case on their own time and terms.