How to Modernize and Improve the Client Experience for Bankruptcy Cases

The Modern Law Firm series delves into how AI can streamline your law firm — whether it’s by saving you time and money, eliminating mistakes and redundancies or making your workflow more efficient. 

Modernizing a law firm can yield many positive results, but organizations sometimes do not know how to approach this process. According to PWC, law firms must not just adopt the latest technologies but should think about how these upgrades affect the way they operate.

PWC states: “They can get there by figuring out more efficient methods of delivering legal services across the organization that go beyond just the traditional practice of law, and also by reimagining process, introducing automations, examining ways to cut costs, and helping improve overall user experience along the way.”

Learn more about Noodle can help you modernize your bankruptcy law firm.

Why You Should Modernize Your Bankruptcy Firm

Modernizing your law firm can change the way you do business. By modernizing your firm, you can: 

Build More Efficient Systems

One of the positives of modernizing your firm is that it allows you to take stock of where you are at that moment. You should think about all the systems you use and eliminate the ones that no longer serve you, replacing them with new technologies that are better optimized or that even do more than your previous platforms. 

Retain Talent

If you want to hire and keep top talent, you need to have systems in place that work and don’t create extra work for your lawyers. If you don’t offer that, another firm will. 

Improve Security

While introducing more technology can make you more vulnerable to security threats, modernizing also means implementing strong security measures, planning for the worst-case scenario and educating your lawyers so they understand how to avoid phishing attempts and other cyber attacks. 

Enhance Customer Experience

Just like your lawyers deserve to work with systems that make their work easier, clients also deserve to work with a firm that simplifies the process. At the end of the day, client satisfaction is so important to your work, so you should find ways to make the experience better for them. 

4 Tips for Modernizing Your Law Firm

Before you modernize your law firm, here are a few things to consider: 

Consider the Big Picture

While it is OK to upgrade your systems slowly — something PWC suggests as a solution — you should not try to modernize one area of your business without considering how it affects the other parts. Instead, look at the big picture and think about where you can improve so you have a concrete plan on how to move forward. 

Accept That Not Every New Technology Will Work For You

Before you decide to incorporate a piece of technology, consider whether it will actually work for you. That might mean doing a trial session or meeting with the company to see how it will fit into your workflow. But it’s important to know that just because it works for other firms doesn’t mean it’ll work for you, and that’s OK. 

Eliminate Systems and Steps

One of the best results of modernization is that you can simplify processes. If you can find one platform that can accomplish several tasks, then you’re better off than using three different ones that can more easily introduce errors or cause confusion. 

Make It Easier for Your Clients, Too

Modernizing isn’t just important for your lawyers, it’s also important for your clients. When you add new technologies, consider what will also make their lives easier. If you add in a new system that burdens your clients, they may not want to continue working with you.

4 Ways Noodle Makes the Client Experience Better

Clients are at the center of your business, so it’s important that you cater to them. Here are four ways Noodle helps you improve the client experience:

Mobile Functionality 

Let’s face it: A lot of us are on our phones all the time. Allowing customers to work on their cases on their phones, meaning they can do it on the go or whenever they have a spare moment in their day. Also, if they get a request when they are out and about, they don’t have to wait until they get on a computer to fill in intake questionnaires, upload documents or upload pictures. 

Pay as They Wish 

Giving clients several options for payments is important because it means you are meeting them where they are.  

Automatic Updates

Whenever something new happens with their case, they will receive an update. They don’t have to reach out for new information, which can provide comfort to your clients.

A Centralized Location

Not having to use several systems to learn more about their case is a time saver. Noodle stores all their information and case details in one location, so your clients don’t have to worry about signing into different platforms to get the answers they need.